Title: Ruby Help Desk
Author: Waseem Senjer
Published: <strong>26.05.2017</strong>
Last modified: 05.04.2023

---

Търсене на разширения

![](https://ps.w.org/ruby-help-desk/assets/banner-772x250.png?rev=1665620)

Това разширение **не е обновявано повече от 2 години**. Може вече да не се поддържа
и да има проблеми със съвместимостта при използването му на по-нови версии на WordPress.

![](https://ps.w.org/ruby-help-desk/assets/icon-128x128.png?rev=1665617)

# Ruby Help Desk

 От [Waseem Senjer](https://profiles.wordpress.org/waseem_senjer/)

[Изтегляне](https://downloads.wordpress.org/plugin/ruby-help-desk.zip)

 * [Детайли](https://bg.wordpress.org/plugins/ruby-help-desk/#description)
 * [Оценки](https://bg.wordpress.org/plugins/ruby-help-desk/#reviews)
 *  [Инсталиране](https://bg.wordpress.org/plugins/ruby-help-desk/#installation)
 * [Разработка](https://bg.wordpress.org/plugins/ruby-help-desk/#developers)

 [Поддръжка](https://wordpress.org/support/plugin/ruby-help-desk/)

## Описание

Ruby Help Desk is a WordPress plugin which works as a customer support platform.
The plugin includes many features such as Frontend submissions, ticket attachments,
Knowledgebase, and statistics.

## Снимки на разширението

[⌊Front site single ticket view.⌉⌊Front site single ticket view.⌉[

Front site single ticket view.

[⌊Front site ‘My Tickets’ page, where customers can view their tickets history,⌉⌊
Front site ‘My Tickets’ page, where customers can view their tickets history,⌉[

Front site ‘My Tickets’ page, where customers can view their tickets history,

[⌊‘Submit Ticket’ page where customers can send their tickets to the support team⌉⌊‘
Submit Ticket’ page where customers can send their tickets to the support team⌉[

‘Submit Ticket’ page where customers can send their tickets to the support team

[⌊The Admin dashboard widget with the Help Desk statistics and recent tickets list.⌉⌊
The Admin dashboard widget with the Help Desk statistics and recent tickets list
.⌉[

The Admin dashboard widget with the Help Desk statistics and recent tickets list.

[⌊Managing tickets in the dashboard.⌉⌊Managing tickets in the dashboard.⌉[

Managing tickets in the dashboard.

[⌊Managing tickets statuses in the dashboard with the ability to assign a different
color for each status.⌉⌊Managing tickets statuses in the dashboard with the ability
to assign a different color for each status.⌉[

Managing tickets statuses in the dashboard with the ability to assign a different
color for each status.

[⌊Custom Fields builder for the Submit Ticket page.⌉⌊Custom Fields builder for the
Submit Ticket page.⌉[

Custom Fields builder for the Submit Ticket page.

## Инсталиране

#### Using The WordPress Dashboard

 1. Navigate to the `Add New` in the plugins dashboard
 2. Search for `Ruby Help Desk`
 3. Click `Install Now`
 4. Activate the plugin on the Plugin dashboard

#### Uploading in WordPress Dashboard

 1. Navigate to the `Add New` in the plugins dashboard
 2. Navigate to the `Upload` area
 3. Select `ruby-help-desk.zip` from your computer
 4. Click ‘Install Now’
 5. Activate the plugin in the Plugin dashboard

#### Using FTP

 1. Download `ruby-help-desk.zip`
 2. Extract the `ruby-help-desk` directory to your computer
 3. Upload the `ruby-help-desk` directory to the `/wp-content/plugins/` directory
 4. Activate the plugin in the Plugin dashboard

## ЧЗВ

### How can I access the plugin pages after activation?

All of the plugins related pages will be added under one menu item called ‘Ruby 
Desk’, also you will find the same item at the admin bar on top of the dashboard.

## Отзиви

There are no reviews for this plugin.

## Сътрудници и разработчици

“Ruby Help Desk” е софтуер с отворен код. Към разширението са допринесли следните
хора:

Сътрудници

 *   [ Waseem Senjer ](https://profiles.wordpress.org/waseem_senjer/)
 *   [ WPRuby ](https://profiles.wordpress.org/wprubyplugins/)

[Превеждане на “Ruby Help Desk” на вашия език.](https://translate.wordpress.org/projects/wp-plugins/ruby-help-desk)

### Имате интерес към разработване?

[Преглеждане на кода](https://plugins.trac.wordpress.org/browser/ruby-help-desk/),
разглеждане на [SVN хранилище](https://plugins.svn.wordpress.org/ruby-help-desk/),
или абонамент към [програмната история (log)](https://plugins.trac.wordpress.org/log/ruby-help-desk/)
чрез [RSS](https://plugins.trac.wordpress.org/log/ruby-help-desk/?limit=100&mode=stop_on_copy&format=rss).

## Списък с промени

#### 1.3.4

 * Fixed: checking the correct user ID when checking the owner of the ticket.

#### 1.3.3

 * Fixed: Preventing user to edit the ticket if they are not the owner of the ticket.

#### 1.3.2

 * Fixed: Adding reply templates to Text area field

#### 1.3.1

 * Added: Many actions and filters in order to ease the extending of the plugin.
 * Fixed: Close button shows even if the ticket is closed already

#### 1.3.0

 * Added: replies templates to pre-create ready templates for common issues in the
   tickets.

#### 1.2.0

 * Added: Custom Fields for the Submit Ticket page.
 * Fixed: Assigning new tickets status.

#### 1.1.0

 * Added: Importing WooCommerce products.
 * Added: Importing Easy Digital Downloads products.
 * Fixed: CSS aligning of the dashboard widget.
 * Fixed: Settings default values seeding.

#### 1.0.0

 * Initial release.

## Мета

 *  Version **1.3.4**
 *  Last updated **Преди 3 години **
 *  Active installations **По-малко от 10**
 *  WordPress version ** 3.0.1 или по-висока **
 *  Tested up to **6.2.9**
 *  Language
 * [English (US)](https://wordpress.org/plugins/ruby-help-desk/)
 * Tags
 * [admin](https://bg.wordpress.org/plugins/tags/admin/)[helpdesk](https://bg.wordpress.org/plugins/tags/helpdesk/)
 *  [Разширен изглед](https://bg.wordpress.org/plugins/ruby-help-desk/advanced/)

## Оценки

No reviews have been submitted yet.

[Your review](https://wordpress.org/support/plugin/ruby-help-desk/reviews/#new-post)

[See all reviews](https://wordpress.org/support/plugin/ruby-help-desk/reviews/)

## Сътрудници

 *   [ Waseem Senjer ](https://profiles.wordpress.org/waseem_senjer/)
 *   [ WPRuby ](https://profiles.wordpress.org/wprubyplugins/)

## Поддръжка

Имате да кажете нещо? Имете нужда от помощ?

 [Разглеждане на форумите за поддръжка](https://wordpress.org/support/plugin/ruby-help-desk/)

## Дарение

Бихте ли желали да подкрепите успеха на разширението?

 [ Направете дарение за това разширение ](https://wpruby.com)