thrivedesk

They need to work on support. which I have seen getting better everyday.

We have been having problems for a few weeks now with different chat bugs. For example, we are not receiving the images users leave in the chat. Among other things. We have tried in every possible way to contact Thrivedesk to see what is the problem and if they can fix it. For weeks now, like I say, we have received no answers. Starting to think if the plugin is not supported anymore.

Support is really bad. There are critical issues not being resolved for months! Emails are gone, not reaching the inbox. So there’s no point using this app or plugin.

#Update – 10 Feb 2024Solved by #Parvez Akther––The support team at ThriveDesk has proven to be utterly useless. Despite reaching out with issues, their responsiveness is nonexistent, and problem resolution is a distant hope. Unfortunately, the experience has been marred by a lack of effective communication and a failure to address concerns promptly. Even through email, where responsiveness should be a priority, their silence has been deafening. This type of customer service not only falls short of expectations but severely impacts the user experience. A support team is the backbone of any service, and ThriveDesk’s failure in this regard undermines the trust and confidence users place in their platform. Improvement in responsiveness and issue resolution is not just a suggestion but a necessity for the betterment of user satisfaction and the overall reputation of ThriveDesk.

This is a very convenient and functional live chat. It has easy integration with Woo. Thank you for the excellent service!)We recommend ThriveDesk 👍🏻

I love using Thrivedesk with WP. It makes managing customer tickets a breeze! We manage several different websites & each has it’s own Support center, but all websites are managed by the same team. Thrivedesk makes this easy with separate inboxes for each website which keeps everything clean & organized! Nice job team!